The Partners are very much aware of the implications on our clients and staff of the Coronavirus Pandemic whilst the country is on lockdown
The safety of our customers and staff is our number one priority and so we have had to close our estate agency, lettings & property management departments. However we are open for business within the rules so our very experienced professional services team is working hard (mostly from home) to cover all urgent matters and make sure that all of our clients receive a high level of service either over the phone, by email or via our online platform. Please stay Safe
Masons Chartered Surveyors (“we”) are committed to respecting and protecting your privacy.
This policy should be read in conjunction with the following policies which also apply to your use of our Website:
Masons Chartered Surveyors has a Data Manager who is responsible for matters relating to privacy and data protection. The Data Manager can be reached at email@example.com or Cornmarket, Louth LN11 9QD.
ABOUT MASONS CHARTERED SURVEYORS
Masons Chartered Surveyors is partnership of David Williams, Simon Williams & Russell Jeanes whose office is at Cornmarket, Louth LN11 9QD.
WHAT TYPE OF PERSONAL INFORMATION IS COLLECTED?
We are the controller and are responsible for your personal data.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAUL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?
We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:
THIRD PARTY LINKS
This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION FOR?
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We will retain relevant personal information for a minimum period of three weeks following 25th May 2018, and for a maximum period of ten years in accordance with RICS and FCA regulatory requirements. In some cases it is not possible for us to specify in advance the periods for which we will retain your personal information. In such cases, we will determine the period of retention based on the regulatory requirements of the RICS and the FCA.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We may use the information that you directly provide to us in the following ways:
WE MAY USE THE INFORMATION THAT WE AUTOMATICALLY COLLECT USING TECHNICAL MEANS THROUGH OUR WEBSITE TO:
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively. These sources include
AMC (Part of Lloyds Bank) and social media such as Facebook and Instagram.
We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. This use of your personal information is in our legitimate interests in preventing our business being subject to fraud or credit risk.
WHO HAS ACCESS TO INFOMATION?
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you. These are suppliers and contractors that provide services for our clients such as maintenance contractors, EPC surveyors, subcontractors providing professional services to our clients by this firm. Should you require further details please contact us.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.