The Partners are very much aware of the implications on our clients and staff of the Coronavirus Pandemic whilst the country is on lockdown
The safety of our customers and staff is our number one priority and so we have had to close our estate agency, lettings & property management departments. However we are open for business within the rules so our very experienced professional services team is working hard (mostly from home) to cover all urgent matters and make sure that all of our clients receive a high level of service either over the phone, by email or via our online platform. Please stay Safe
Ensuring peace of mind
Every year tenants and landlords lose thousands of pounds and suffer distress through dealing with agents who are inexperienced and do not deal with client money in a professional manner.
ARLA Licensed agents hold your money in a designated client account and accounts are regularly subject to independent inspection.
What makes an ARLA Licensed agent different?
•Backed up by Client Money Protection (CMP)
•Accounts are regularly independently inspected
•Professional indemnity insurance
•Understand and comply with complex legislative changes and best practice
•Attend regular training to keep skills and experience up-to-date
•Experienced and trained professionals
•Comply with the professional standards of the nationally recognised professional body for letting agents.
Masons are licensed members of the Association of Residential Letting Agents (ARLA), the only professional body that is solely concerned with the regulation of Letting Agents, and for 25 years has been actively promoting the highest standards across every aspect of residential letting and management. ARLA member firms are required to work within the robust Code of Practice, which covers the key stages of Letting and Management of property.
Ensuring deposits are administered correctly
The Tenancy Deposit Scheme (TDS) is a multi-award winning provider of tenancy deposit protection, protecting over 1 million deposits in England and Wales.
Since the 6th April 2007 all deposits taken for Assured Shorthold Tenancies have to be covered by a Tenancy Deposit Protection Scheme.
This scheme has been developed to ensure that deposits held by reputable Agents are protected, and that disputes about their return are resolved swiftly, inexpensively and impartially.
Masons is a member of the Tenancy Deposit Scheme, which is administered by;
The Dispute Service Ltd
PO Box 541 Amersham Bucks HP6 6ZR
Tel: 0845 226 7837
Why use an RICS member agent?
•They give you clear, impartial and expert advice
•They act professionally
•They are tightly regulated and have to follow strict rules of conduct – including having in place client money protection and appropriate insurance
•RICS members have a specific set of rules and best practice guidance, the RICS UK Residential Property
•Standards designed to help ensure RICS letting agents provide exceptional service
•RICS members have to update their skills and knowledge throughout their careers, so you can rely on their expertise
•You are protected by a complaints procedure and access to independent redress, for example through an Ombudsman scheme